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FAQ

Q. What are your locations?
A. We have a 25,000 square foot store located in Brookfield, WI at 19233 W Bluemound Rd.
A2. We also have an equestrian/outdoor store, Hall Saddlery at N69 W25055 Indiangrass Lane, Sussex, WI 53089, with a limited selection of some of the clothing we offer at Laacke & Joys.

Q. Do you rent skis/snowboards? Do you rent kayaks/SUPs/canoes?
A. Yes. Our rates are available here: Rentals page.

Q. Who do I contact for requests for donations/silent auction items?
A. Please contact marketing@laackeandjoys.com for any silent auction or donation requests. Please allow up to two weeks for consideration. 

Q. Do you have a certain Wildwood tent or tent part?
A. Unfortunately, Wildwood tents and related parts are no longer available.

Q. I need a patio sling replaced or repaired / umbrella repaired. Can you help?
A. We are able to help with selecting a new sling for your furniture, but are unable to do the actual replacement of the slings, or do umbrella repair.

Q. I have a question regarding stock in a certain department or product.
A. Always, please feel free to call us during business hours at 262-782-2960 and ask for Camping, Paddlesports, Ski & Snowboards, Rentals, Patio, Clothing, or Footwear department as needed. If it is outside of business hours, you are always welcome to use our Contact us page.

Q. Do you price match?
A. Yes we do! There are some guidelines regarding our price match policy, listed below. 

Price Match Rules

  1. Laacke & Joys and the competitor must both have the identical item in stock (same size, color, style, and season).
  2. The competitor must be based in the U.S.
  3. The purchase needs to be a traditional one, no Adventure Club points allowed.
  4. A price match will only be honored for up to three of the same item.
  5. We can only do price matches on orders placed within the last 14 days.
  6. No price matching on gift cards.
  7. Prices listed on market places such as Amazon, eBay, craigslist, etc. are excluded.
  8. You cannot combine a price match with other promotions, like a free gift or coupon code.
  9. We cannot price match websites that require a membership or subscription fee.